The managed IT support model of IT Support has been around far enough that I hardly think it would ever become normal practice for anybody who offers computer support to non-commercial clients. Yet every single day thousands meet computer professionals who still cling to the broken-fix/fix-it model even though they have a new customer at their door. I call this the ‘honey do list’ of IT support. It’s a complete waste of time, energy and resources. Let’s look at some reasons IT Support doesn’t work.
Firstly, I think IT Support just doesn’t work because most people are too busy trying to fix non-related problems within their businesses. IT Support services relate to solving business problems. They provide IT professionals with technical expertise to resolve problems with specific servers, network devices or software. The vast majority of IT Support service providers only provide IT support services for specific equipment or for certain types of networks. This is a shame because most IT support professionals could find their niche by offering project management services. IT project management is growing in popularity as business owners realise the potential benefits IT projects can have.
Unfortunately, most managed-services providers (ISP’s) still only provide IT support services for Exchange Server issues and not for web hosting services, email, databases, web designing or web development. IT administrators are forced to select one of these areas based solely on what the customer needs. If the customer has no specific need in IT support then their chosen ISP might as well not exist! And there are still hundreds of millions of businesses worldwide that use Microsoft Exchange Server servers and the majority of these businesses may never require any additional web design, email or database support.
Luckily, many companies are starting to realise the benefits of IT and are migrating to a managed services provider who provides expert server management, backup and security, software and server maintenance services. These are the types of services that most IT professionals would offer. The problem is, many businesses don’t want to spend money on additional web design, email or database support and IT administrators aren’t always the first port of call when it comes to solving business related problems that affect the Exchange Server. In an effort to reduce costs and improve efficiency IT administrators are now looking at ways in which to automate some of their daily functions.
The first step in IT migration is to migrate data from the old servers to the new ones. This task can be automated using a migration tool or through a process of manual migration. Migration tools are designed to help IT administrators easily migrate the database and other important data from one Exchange Server to another. Migration software is designed specifically for Microsoft Exchange Server and can ease the initial steps of the migration process.
Similarly, database migrations can also be done using a migration tool. The tool works by creating a template of the entire Exchange Server database. This template is used to create a migration file that can be used to create the new database and tables. The tool also enables the administrator to define what attributes should be removed and what ones should be preserved during the migration process. In addition, they can specify how to group mailbox auto-replication, whether to retain certain mailbox items, and create new email auto-replication policies.
When it comes to implementing a process for migrations that requires administrative input IT administrators can consider the powers of IT Management solutions. Managed IT Management software suites such as Microsoft Intune provide the IT administrator with a comprehensive range of tools to help in the deployment and migrations of systems. Features that come standard in these programs include application isolation, smart policy building, data protection, recovery and integration services, custom service orientated interface, and a plethora of others.
Migration from legacy Windows server to the latest windows operating system using a software suite can be a complex process. There are many factors that can affect the migration such as server operating speed, database changes, and new hardware that will be introduced. IT administrators can reduce the complexity of this process through hiring the right consultants. IT support services for on demand basis can help IT administrators to minimize the time spent on the migrations by handling the complete tasks involved. These services will include desktop servicing, migrations, upgrade, rollback, server recovery and other services related to migrations for on demand basis.